Live-Tech always work on ensuring that the proper resources are assigned to your request in order to bring a fast resolution. We use a leading ticketing system to track down issues. Every trouble ticket is owned by a level 2 technician and is closed upon issue resolution only. If the assigned Level 2 Live-Tech cannot immediately resolve your issue, the ticket will be raised to Level 3 or even Level 4 Live-Tech Support Administrators.
Our In-house Experts, Your Front-line Warriors
We do not outsource support. Our staff works here, in our headquarters. We give them an exciting workplace, excellent working conditions, and continuous professional development.
Through certifications and training, we maintain the highest standards of service. Any issue you may encounter is for us just another mean of demonstrating our know-how and dedication to support.